Refund Policy

1. One-Time Lifetime Purchases

SlicerTune plans are sold as a single, one-time payment that grants lifetime access to the Service — there are no recurring subscription charges to cancel. Because access is granted immediately upon purchase, refund eligibility is limited as described below.

2. 14-Day Refund Window

If you are not satisfied with your purchase, you may request a full refund within 14 calendar days of your purchase date, provided that you have used the optimization tool no more than 2 times during that period. This allows you to try the Service before committing while preventing misuse of the refund policy after substantial use.

To request a refund, email support@slicertune.com with your order details. Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.

3. After the Refund Window

Purchases are non-refundable after the 14-day window has passed, or once more than 2 optimizations have been used, except where required by applicable law.

4. Failed or Duplicate Payments

If you were charged in error, charged more than once for the same order, or your order was never marked "Complete" despite a successful charge, contact support@slicertune.com and we will investigate and correct the issue, including a refund where appropriate, regardless of the 14-day window.

5. Service Issues

If the Service is unavailable or malfunctioning in a way that prevents you from using your plan for an extended period, contact us — we will work with you on a resolution, which may include extending your access or issuing a partial or full refund at our discretion.

6. Chargebacks

We ask that you contact us before filing a chargeback with your bank or card issuer, so that we have the opportunity to resolve the issue directly. Accounts associated with unresolved chargebacks may be suspended.

7. Contact

For any billing question, email support@slicertune.com.